Yes you can. We recommend that you contact us before you place your order just in case we process it quickly. If you have already placed your order please use our contact form and let us know when you would like your order delayed until. As long as your order has not yet been processed we can still hold it back for a later dispatch.

Unfortunately not. The card payment processing company that we use charge us a fee to use such a service. The amount of customers that request the service unfortunately is not enough to warrant us subscribing to this service with them. Payments may be made by debit card, credit card, and various other services listed at the Dungeonland checkout.

We charge VAT on items where appropriate across all locations in the UK except for Jersey and Guernsey. The amount of VAT on your order will appear during the checkout. Customers should note that books are exempt from VAT and orders that include only books will show no VAT on them. You will receive a full VAT receipt including our VAT number attached to your order confirmation e-mail. You can also access this by signing into your account and going to your order history.

No. We store no payment details. The only infromation we store are your address, e-mail, and telephone number which may be passed on to our courier.

Nothing at Dungeonland is listed at RRP and all our items are already discounted, typically by 10-15%, sometimes more. So you will have a discount already in place. Other special deals may be available from our Offers page.

On the very first page of the shopping cart screen look down to where it says TOTAL on the left side. Beneath this, it says "Have a coupon or gift coupon? Redeem your code." Click on this text and a box will appear to enter your coupon code. Only one coupon code may ever be applied to an order.

We accept all major credit and debit cards along PayPal. We do not accept any other payment method types at present though bank transfers are available for some customer types, like schools.

Yes. As long as the order status is displaying as 'Awaiting Processing' then you can still add items on. You can contact us via our Discord channel or using our contact form and we will send you a free post code to use. This will alow you to place a new order with no postage and we'll combine them together later. Please note that by making this request we will pull your original order from shipping and put it on hold. It will not be released until you place the new order or inform us otherwise.

Yes you can. Please note that we charge a 10% cancellation fee. This is advised in our pre-order terms that are accepted during checkout. To continue your cancellation get in touch via our contact form.

Please let us know as soon as you change your mind and before the order is processed. A full refund can then be given. We advise contacting us via our contact form. 

If the shipment address is correct but there is an error within the address please contact us by using our contact form as soon as possible and we'll update your details. If the shipment address needs changing completely we regret this is not possible. To protect both us, and you, from fraud we can only ship to the address entered during the checkout. Please refer to the question above 'Can I cancel an order I have placed?" and proceed from there.

Visit the sign in link that appears on most of our pages. You can also access it by clicking here.

Please refer to the information on our Shipping & Checkout page about what to do if you have missed your parcel. We also recommend you contact us as soon as possible. You can use our contact form.

Your order is always linked to the e-mail address used at the time you placed the order. This means that when you sign in, it must be with the exact same e-mail address you used when the order was placed otherwise your order history will not appear.

We send out your tracking number as soon as your parcel is booked in with our courier. However, your tracking may not activate until your parcel has been scanned in at the depot. This is usually later the same evening or in some cases, may be the corresponding day.

Your tracking number will be at the top of your dispatch e-mail from us. You may also receive e-mail and text updates from our courier that also include your tracking number. This is dependent on the information you provided during checkout.

Yes you can. Visit us on Discord and post your suggestion in the relevant channel there. We do our best stock the most varied range of original RPG titles that we can though there are titles sometimes, that just aren't available to us. This is usually down to a lack of international distribution with the publisher.

Yes you can on selected titles. See our Pre-order Info page for more details. For those items that we don't offer a pre-order on, that are just listed as sold out, you can add a stock notification. Details on how to do this are also on the Pre-order Info page.

When you purchase a product with a digitial PDF file you waive your right to your 14-day cooling off period. If you would prefer to keep this intact please contact us by using our contact form. We will remove the digital PDF from the item before you proceed through the checkout. This service cannot be offered in remorse.

Yes we can as long as the item is still available and in stock with the publisher. We recommend you chat to us on Discord. It is worth noting that most of the stock listed on the Asmodee website that isn't a new release is usually not in stock at Asmodee itself. This applies in particular to RPG titles. They call it a 'special order' and it basically means it goes on to their back order system. We then have to wait for them to place an order with the publisher of the product. The time that takes will vary depending on whether it is a large publisher that Asmodee orders with on regular intervals, or a small publisher that they might not order from often. Once they do place the order we then just have to wait for freight and customs clearance times. From start to finish, RPG stock can take months to come through.

Unfortunately we do not receive information about when stock is coming in until a couple of days before it is due to arrive. Most items that Dungeonland stocks are not available to purchase at UK suppliers from their general range and have to be special ordered in. This means that once we place an order with a supplier we then have to wait until they place an order with that publisher or manufacturer. We don't know when that will be. Once the order is placed it is then down to freight and customs clearance times as most of our items come from outside the UK. All these elements are unpredictable and so unfortunately we don't get notification on stock that is due.

We have thousands of items that are here in stock, in storage, and ready to ship. We display the exact quantity we have and our stock level is generally around 99.9% accurate. We do not offer items up for sale that we don't have with the intention of ordering it from a supplier later as some online businesses currently do. That's not how we roll.

Sometimes we receive dinked / dented stock from suppliers that is not returnable. When this happens we list it at a discounted price. If you are being offered new or new (with dinks) that means the item you want to buy we have both available. If you choose the dinked item you will receive a discount. Damage is generally minor and the item will most likely have a dinked corner or spine. The item will be complete and perfectly usable.

It means we are currently temporarily sold out but we have back ordered more of this item from our supplier where possible.

Dungeonland may or may not provide a PDF with your order. It is dependent on the publisher of the book and their PDF terms. For information about which books include PDF files at Dungeonland refer to our PDF FAQ.

Please visit our returns and refunds page for instructions on how to submit your unwanted item return to us.

We do our best to safely package your item but unfortunately damages sometimes may occur while your package is in transit with the courier. Please visit our returns and refunds page for instructions on how to submit your damaged item return to us.

All our items are shipped brand new and sealed in most cases (where the manufacturer does so). Sometimes though, manufacturing errors may occur. Should this happen, we recommend contacting the manufacturer direct as this is quicker than us contacting them on your behalf. If you would rather have a refund instead please visit our return and refunds page and follow the faulty item process.

We are legally obliged to refund your item within fourteen days of receiving it, however, Dungeonland will typically refund an item within a day or so of receiving it back.  Refunds will be processed by Dungeonland after the returned item has been inspected. Customers should note that credit and debit card refunds take approximately five to ten working days to complete with your bank. Any discounts applied to the order will be reverse applied. All refunds will be reimbursed to the person that Dungeonland sold the item to and by the original payment method used.

Dungeonland is online only and does not offer a collection service. More information about deliveries is available on our Shipping & Checkout page.

At present international shipments can only be made via a freight forwarder. For more information refer to our Shipping & Checkout page.

We ship most parcels same or next working day but ask that customers allow up to three working days at peak times. More information about this is available on our Shipping & Checkout page.

Add all the items that interest you to your basket and the checkout will give you a quote. More information about this is available on our Shipping & Checkout page.

A fast dispatch is always our priority on your order but we do not offer a guaranteed next day delivery. Our fastest service is currently Parcelforce Priority. Where we can we prioritize this service. The dispatch time depends when the order comes in (our collection is between 12pm and 2pm each week day) and also on how busy we currently are as at times we do experience backlogs (after weekends and during payday periods). More information is available on our Shipping & Checkout page.

Due to the amount of parcels we send each week it is essential for us to have a business account with a courier. The price we get is based on the quantity we send with them. In order to maintain our current shipping price point means putting as many parcels as we can through one courier. The best overall price we received from a courier that would handle all our package size and weights was with Royal Mail Parcelforce. What we charge you is what we pay them and no more.

We are sometimes asked about standard Royal Mail services. These are not available from us in most parts of England as to do so would reduce the amount we can send with Parcelforce, which in turn, would increase our price point with them. Standard Royal Mail services do not handle all our parcel weights and sizes, so are not a complete option for us. The size of our business is small, and not sufficient to support more than one business courier account.

Dungeonland does not do any marketing including social media. We have no active accounts. Though you may find historic social media accounts that we no longer update.

We do not have a physical shop and have no intentions to open one in the future. It is an area we have looked into and investigated deeply. Sadly, the cost to kit out a physical store and then maintain it in rent, taxes, staffing, utility bills, maintenance, and losses through crime and damages incurred is likely to cost more than an RPG shop could pay back. Our research into it suggested the website would end up supporting the shop in the end and the business would suffer overall to uphold it. For this reason we remain online only while the current retail climate continues as it is.

Over the past year we have seen a significant shift in sales back toward mainstream RPG product. We regret this has impacted on our ability to stock original indie items at present. You are welcome to fill out our Sell Your Game At Dungeonland form still though and we can discuss your work and if we can help. We are not able to stock any 5E items at present due to lack of demand and a saturated 5E market.

No. Dungeonland does not do any marketing of any kind. We only take your e-mail to provide you with order updates.

You can talk to us direct on Discord or post a message in there if you think one of our other customers might be able to help you.

Its nice of you to ask! When we started out we were big fans of TSR and started out on Basic D&D. Our favourite game though was TSR's Marvel Super Heroes released in 1984. Today, the system we have probably enjoyed the most is Forbidden Lands by Free League.

We're sorry you need to make a complaint about Dungeonland. You can call us on (0) 330 311 9549 or fill out our contact form to discuss this. If you wish to make a complaint to Dungeonland please be kind and respectful to our family when writing to us. We are here to help you.

Sometimes the company that hosts our website may experience downtime. This is rare but if it happens just try again later. Some errors we experience though are related to cookies. Try clearing your browser history and do a forced refresh of our home page or alternatively, try accessing the website from a different device. Should your problem continue after this please contact us on (0) 330 311 9549 or via our contact form with as much detail as possible about the error you are experiencing and the device you are using.